Refund Policy

Thank you for choosing JL Entertainment & Promotions (“JL Entertainment”) for your online skills gaming experience. Before proceeding with any game play, please read and understand our refund policy carefully.

No Refunds Policy

By participating in any of our online skills games, you acknowledge and agree to the following refund policy:

1. All Sales are Final: Once you have purchased credits or tokens for game play on our platform, the transaction is considered final, and no refunds will be issued.
2. Understanding the Nature of Online Gaming: As an online skills gaming company, our services involve immediate access to digital content and virtual goods. These goods are consumed instantly upon purchase, making it impossible to return or refund them once acquired.
3. Agreement to the Terms: By engaging in gameplay on our platform, you indicate your understanding and acceptance of this no-refunds policy. You agree that you will not dispute any charges related to purchases made on our website.
4. Responsible Gaming: We encourage our users to engage in responsible gaming practices and to exercise discretion before making any purchases. We advise users to only purchase credits or tokens that they intend to use for legitimate gameplay.
5. Technical Issues: In the event of any technical issues that may affect your gaming experience, please contact our customer support team immediately. We will strive to address and resolve any technical problems promptly.
6. Policy Changes: JL Entertainment reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
7. Exceptions: While our general policy is no refunds, there may be certain exceptional circumstances where refunds might be considered. Such exceptions will be at the sole discretion of JL Entertainment and will be evaluated on a case-by-case basis.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at info@jlentpromo.co.

By proceeding with gameplay on our platform, you confirm that you have read, understood, and agreed to abide by this refund policy. We appreciate your cooperation and look forward to providing you with an enjoyable and rewarding gaming experience.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policies for JL Entertainment & Promotions

1. Introduction

JL Entertainment & Promotions (hereafter referred to as “JL Entertainment”) is an online skills gaming company committed to maintaining the highest standards of integrity and compliance with all applicable laws and regulations. To prevent money laundering and ensure the legitimacy of its customers, JL Entertainment has implemented robust Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.

2. KYC Policy

2.1 Customer Identification Program (CIP)

JL Entertainment will establish and maintain a Customer Identification Program (CIP) to verify the identity of all its customers. The CIP will include, but not be limited to, collecting the following information for each customer:

• Full legal name
• Date of birth
• Residential address
• Contact information (phone number and email address)
• Government-issued identification (e.g., passport,      driver’s license, national ID)

2.2 Enhanced Due Diligence (EDD)

For customers identified as higher risk or engaging in high-value transactions, JL Entertainment will conduct Enhanced Due Diligence (EDD). This may involve obtaining additional information, such as the source of funds, business relationships, and purpose of transactions.

2.3 Ongoing Monitoring

JL Entertainment will continuously monitor customer transactions for any suspicious activity and update customer information regularly to ensure its accuracy and completeness.

2.4 Record Keeping

JL Entertainment will maintain records of customer identification information and transaction data for a minimum period as required by applicable regulations.

3. AML Policy

3.1 Risk Assessment

JL Entertainment will perform periodic risk assessments to identify and evaluate potential money laundering risks associated with its business. The risk assessment will help in tailoring AML procedures according to the level of risk posed by different customers and transactions.

3.2 Reporting Suspicious Activity

All employees of JL Entertainment must be vigilant for signs of money laundering and report any suspicious activity immediately to the designated Anti-Money Laundering Officer (AML Officer). The AML Officer will be responsible for assessing the reports and, if necessary, filing suspicious activity reports (SARs) with the appropriate authorities.

3.3 AML Training

JL Entertainment will provide regular AML training to all employees to ensure they understand the risks associated with money laundering and their responsibilities in preventing it.

3.4 Non-Tolerance of Money Laundering

JL Entertainment has a zero-tolerance policy towards money laundering and will not knowingly engage in any business relationship with individuals or entities involved in such activities.

3.5 Compliance with Applicable Laws

JL Entertainment will comply with all relevant AML laws and regulations in the jurisdictions where it operates, including international standards such as the Financial Action Task Force (FATF) recommendations.

4. Customer Communication

JL Entertainment will communicate its KYC and AML policies clearly to all customers. During the registration process, customers will be informed about the required identification documents and the purpose of their collection. Furthermore, they will be notified that JL Entertainment may perform ongoing monitoring of their accounts to detect suspicious activities.

5. Policy Review

These KYC and AML policies will be reviewed and updated periodically to ensure they remain effective and compliant with changing laws and regulations.

By implementing these KYC and AML policies, JL Entertainment aims to safeguard its operations, protect its reputation, and contribute to the global efforts in combating money laundering and other financial crimes.